FAQs

Most major credit and debit cards are accepted. We also accept Apple Pay, Google Pay, and Shop Pay.

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the left of the page when browsing products to quickly find the right items.

Once you have found a product you like...

1. Select the size and colour, and click 'add to cart'.
2. Your cart shows the items you have chosen. You can edit and remove items here.
3. When you are ready to place your order, you can click 'checkout'.
4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.

On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

If your order hasn't been dispatched, you can request a cancellation by contacting us as soon as possible through our contact form and selecting 'Cancelling an order' from the query topic. Please note that if your order is already processing at our warehouse, we can't guarantee cancellation before dispatch.

Your items may have been shipped in separate parcels. Please check your dispatch confirmation or account for more details.

If your order was sent in multiple parcels, you'll see multiple tracking numbers. Click each one to view full tracking details for each parcel.

If any item is missing, please contact us with your order number and the item details.

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

The estimated delivery date for your location is displayed on the product page, just above the "Add to Cart" button. Be sure to check this information at the time of your purchase for the most accurate estimate.

To track your order, log in to your account, select the relevant order, and click the tracking link. Tracking becomes available once at least one item has shipped, with the fulfillment status showing 'Partial' or 'Fulfilled'.

Once shipped, tracking details for each parcel will be accessible — click on them to view full tracking information.

Alternatively, you'll receive a dispatch notification email for each parcel sent, including tracking details.

For UK deliveries, we use Royal Mail tracked delivery. Larger orders will be delivered by Yodel or DPD.

For international deliveries, we use a tracked courier service via UKP or Seven Senders, with the final mile courier depending on your location — this information will be available through your tracking link.

Delivery costs £4.99, or is free for UK orders over £50 and International orders over £100.

We are unable to offer express delivery.

We deliver to UK, Germany, France, Spain, Ireland, & Isle of Man.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.

Please open a return and follow the instructions in our return policy.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

Return the item(s) by opening a return.

Find the new item and purchase that as a new order.

We aim to process your return and refund as quickly as possible. Refunds typically take 5-10 working days after we receive your return.

If you're concerned about a delay, please contact us with your order number and returns tracking number so we can investigate.

If your item is faulty upon arrival, please contact us for a free return.

If a problem arises after use, contact us as soon as you notice it. We’ll need the following details:

• Your order number
• Photos of the item and the fault (reply to the auto-response email with these)
• A description of the issue and how it occurred
• Any other relevant information (e.g. if the item has been washed/dried and how)

If your claim is accepted, we’ll arrange a refund or replacement if stock is available.

You can find the size guide on each product page above the 'Add to cart' button — just look for 'Size guide.'

You can also find all our size guides here.

If you're between sizes, choose the larger size for a looser fit or the smaller size for a more athletic fit.

Our sizes are designed to provide a comfortable fit that aligns with standard sizing. However, some products may have specific fits, such as relaxed or tailored cuts. We recommend checking the size guide provided on each product page for exact measurements and fit details. If you’re between sizes or need more help, feel free to contact us for advice.

All materials can be found on the product page, below the description — usually under the tab: "Fabric composition".

To keep your items looking their best:

• Clothing: Follow the care instructions on the label, typically washing at a low temperature and avoiding fabric softeners to preserve natural fibers.
• Outerwear: Spot-clean when possible and only wash when necessary, using gentle detergents.
• Knitwear: Hand wash or use a delicate cycle and lay flat to dry to avoid stretching.

If you’re unsure about caring for a specific item, contact us, and we’ll be happy to help.

Should you wish to close and delete your account, please contact us and we will delete your personal details and account as requested.

We don't currently sell gift cards or vouchers.

At the moment, we don’t offer customisation options like monograms or embroidery. However, we’re always looking to improve our offerings, so feel free to share your interest, and we’ll consider it for the future!

We typically restock sold-out items during our biannual restock periods, which align with Spring/Summer (SS) and Autumn/Winter (AW) seasons. The decision to restock depends on the overall demand for the item, including stock levels across all sizes.

Please note that items with only one or two sold-out sizes are less likely to be restocked due to production minimums. If you’re interested in a specific product, we recommend contacting us for further details.

Our customer service hours are 08:30 - 18:00 (GMT), Monday - Friday. While we aim to respond to all messages as quickly as possible, please allow up to 48 business hours for a reply.

We currently operate exclusively online, which allows us to offer a wider range of products and provide personalised service.